Join Our Team
New position: Customer Service Representative (Pathway to Inside Sales)
Location: 385 Empire Ave, St. John's, NL A1E 1W6
About Us:
100% owned and operated by Newfoundlanders since our establishment in 1840, Dicks and Company Basics continues to specialize in the office products, business machines and printing trades. Our main distribution centre and head office, located in St. John's, is a 30,000 square foot facility with over 8,000 products in stock. We have four branch locations: St. John's, Carbonear, Grand Falls-Windsor, and Corner Brook, and currently have over 60 employees, 30 of which have 10+ years of service with us.
We are a growing, customer-focused company dedicated to delivering exceptional service and building long-term relationships with our clients. As we continue to expand, we’re looking for motivated individuals who are eager to start in customer service and develop into inside sales professionals.
Position Overview:
This role is ideal for someone who enjoys helping people, solving problems, and is interested in building a career in sales. You’ll begin by supporting customers, learning our products and processes, and gradually transition into an inside sales role with training and mentorship.
Key Responsibilities:
- Provide friendly, timely, and professional support to customers via phone, email, and live chat
- Resolve customer inquiries, issues, and complaints with a solution-oriented approach
- Maintain accurate records of customer interactions
- Develop a strong understanding of our products and services
- Identify opportunities to upsell or introduce additional solutions (training provided)
- Collaborate with the sales team to support lead generation and follow-ups
- Participate in ongoing training to build sales skills and product knowledge
Growth Opportunity:
- After demonstrating strong performance in customer service, you will have the opportunity to transition into an Inside Sales Representative role, where responsibilities will include:
- Proactively reaching out to leads and existing customers
- Presenting product solutions and closing sales
- Meeting and exceeding sales targets
- Building long-term customer relationships
Qualifications:
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Positive attitude and willingness to learn
- Previous customer service experience is an asset, but not required
- Interest in sales and career growth
What We Offer:
- Competitive salary + performance-based incentives
- Clear career progression into inside sales
- Comprehensive training and mentorship programs
- Supportive and collaborative team environment
Education: Secondary School (preferred)
Experience: Customer service: 1 year (preferred)
Work Location: In person
Job Type: Part-time, Permanent
How to Apply:
- Submit your resume and a brief cover letter outlining your interest in the role and career growth in sales via email to info@dacnl.com.
- This is more than just a customer service role, it’s a starting point for a rewarding career in sales.
