To Our Valued Customers:
We are watching the Coronavirus (COVID-19) crisis very carefully and are continuing to monitor the situation closely. Dicks and Company Basics is following the latest direction and guidelines from Health Canada, as well as Provincial and local authorities. At Dicks and Company Basics, our number one priority is the health and safety of our staff, customers and the community. We wanted to update you on some recent changes to our operations since our last communique.
All four Dicks and Company Basics locations are open. Home and Office orders can be placed online, by phone, or email, and our drivers will deliver to your door. Curbside pick up or counter service are also available. Below is a list of locations for reference:
385 Empire Avenue
244 Water Street
2 Pinsent Drive
23 Forest Hill Road
Deliveries are still in effect although Desktop Delivery is now suspended until further notice. Our drivers will deliver to your door but will not enter offices delivering desk to desk, office to office, or floor to floor. If this hinders your operations please contact your account manager to discuss a compromise. POD signatures are not required at this time.
Incoming deliveries and freight will not be permitted beyond 4ft from the receiving door.
We have updated our COVID-19 Preparedness Policy and Procedures according to Health Canada and have informed all our employees, detailing the best practices on how to protect against the transmission of the virus. We have also increased the frequency of disinfecting and cleaning in our locations. Our account managers are restricting customer visits unless requested. We will be communicating by phone, email or video. We are restricting non-essential visits from vendors, contractors, and other services and agencies. We have implemented social distancing of 2m/6ft at all times. We have instructed employees that have any flu like symptoms to stay home. Our delivery drivers and service technicians are wearing gloves and will disinfect the work area upon leaving.
You can shop by phone via our customer service representatives at 709.579.5111, email firstname.lastname@example.org or online. Dicks and Company Basics offers free delivery within our delivery areas—contact us for details.
Our procurement team is working hard to manage our supply of products to ensure we have stock. We are experiencing some in-stock limitations and shortages for certain in-demand products. Products such as hand sanitizers, wipes, disinfectants and masks are in short supply and are on allocation with many vendors.
We will continue to monitor the Coronavirus (COVID-19) updates and will respond based upon the advice of our government, public health authorities and medical professionals.
Thank you for your support and loyalty during these uncertain times.
Please feel free to contact us directly if you have any questions or concerns.